Our service standards
At Taggart & Partners we pride ourselves on delivering excellence in the service we provide to our clients. This is one of the keys things that differentiates us from other accountants and why many of our clients choose to work with us. There is a detailed set of service standards that we each strive to achieve every day and we believe this is one of the reasons why we won the award for Service Excellence in an Accounting Business at the Proactive Accountants Awards.
As a client of ours, these are standards you can expect:
- I lead by example.
- I constantly raise the bar as a leader in the Accounting profession.
- Clients will be completely delighted with what I do and how I do it.
- I always maintain positive relationships.
- I greet and farewell everyone by name with eye contact and with a smile.
If at fault, I will apologise and make restitution - right away.
I demonstrate a positive 'can do' attitude at all times.
I focus on solutions to clients' objectives.
I am creative and innovative in my approach to helping our clients succeed.
I always act with integrity, I respect others and I use empowering conversation.
I always reply to all communication by the end of the same day that it was received.
I will own any queries or complaints that I receive, and ensure they are addressed within the same business day that I receive them.
I always answer the telephone within 2 rings and with a smile I always say "Welcome to Taggart & Partners, this is (your name)".
I am always 'on the stage' and act accordingly.
I always live and demonstrate the company values.