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Our service standards

At Taggart & Partners we pride ourselves on delivering excellence in the service we provide to our clients. This is one of the keys things that differentiates us from other accountants and why many of our clients choose to work with us. There is a detailed set of service standards that we each strive to achieve every day and we believe this is one of the reasons why we won the award for Service Excellence in an Accounting Business at the Proactive Accountants Awards. 

As a client of ours, these are standards you can expect: 

  • I lead by example.
  • I constantly raise the bar as a leader in the Accounting profession.
  • Clients will be completely delighted with what I do and how I do it.
  • I always maintain positive relationships.
  • I greet and farewell everyone by name with eye contact and with a smile.
Ray Taggart meeting with clients     
  • If at fault, I will apologise and make restitution - right away.
  • I demonstrate a positive 'can do' attitude at all times.
  • I focus on solutions to clients' objectives.
  • I am creative and innovative in my approach to helping our clients succeed.
  • I always act with integrity, I respect others and I use empowering conversation.
  • I always reply to all communication by the end of the same day that it was received.
  • I will own any queries or complaints that I receive, and ensure they are addressed within the same business day that I receive them.
  • I always answer the telephone within 2 rings and with a smile I always say "Welcome to Taggart & Partners, this is (your name)".
  • I am always 'on the stage' and act accordingly.
  • I always live and demonstrate the company values.


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    What our clients say...

    As directors of Vision 1 Investments we have been clients of Taggart & Partners for the past seven years. In this time we have found Taggart & Partners to be more than your average accounting practice.

    Adam and Terese Biermann, Vision 1 investments Pty Ltd

    Our phone calls, emails and questions never go unanswered – it is exemplary. Not only do Taggart & Partners come back with professional, well researched and thought through answers, but they do it with a friendly approach - your business matters to them.

    Damian Kelly, Group General Manager, Brisbane Refrigeration Pty Ltd

    Taggart & Partners have been my business and personal accountants for over 7 years. The support and service that they have offered to me has been crucial to the successful running of my business.

    Stephanie Canfell, The Bowery

    Taggart & Partners have been our accountants for the past four and a half years. Over the time we have found their service, advice and planning to be second to none.

    Raymond Sackett & Justin Kennon, The Kennon & Sackett Group

    Puss 'n' Pooch Day Spa has been receiving accountancy and tax advice from Taggart & Partners from day one. Nine years on we are still going strong. Ray and Suzanne Taggart are fantastic business-minded people and love to see their clients enjoy success.

    Kelli Smith, Puss 'n' Pooch Day Spa